Privacy

At Gloucester Mortgage Centre we take pride in keeping your personal data secure.

Privacy Policy

How we will handle your personal data and protect your privacy.

A guide to how we meet the requirements of the UK-GDPR (General Data Protection Regulation) and amended Data Protection Act 2018. This page was last updated on 22th August 2022 with additions relating to our website’s use of cookies and third party links.

Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you. It is therefore important you understand what information we will take, why we need it, and how we will process your details. You can find out about this here in our Privacy Policy.

Who will process my data?

Gloucester Mortgage Centre trading as Gloucester Mortgage Centre Limited which is authorised and regulated by the Financial Conduct Authority.

As a result, Gloucester Mortgage Centre will process your data in order to provide our services.

What data will you ask me for?

In order to fully understand your financial needs and also be able to give you the right advice, Gloucester Mortgage Centre may need to obtain information about you, your family, your personal circumstances, and your preferences. Some of the information will be private and may be sensitive, such as details of your income and expenditure, health, debts and credit commitments, legal proceedings and also any adverse credit. Much of the information you provide will need to be passed on to the companies whose products you apply for.

Do I have to provide my personal data?

In order for us at Gloucester Mortgage Centre to be able to give you the correct and suitable advice, we need you to provide all the information we ask for as openly and honestly as possible.

If you prefer not to disclose some information, please tell us that you prefer not to disclose it and we will assess whether this will alter or impede the work we are doing for you.

How will you use my data?

The primary reason we will use your data is to allow us to do the job you’ve asked us to do. Specifically, we will use your data to:

• Assess and provide advice to meet your needs and circumstances;
• Introduce you to a range of product and service providers in order to meet your requirements;
• Administer cases and also assist processing of applications;
• Tell you about any changes to products and service we have arranged for you;
• Inform you about products and services we think may be suitable for you (unless you ask us not to send you this information).

We may also process your information in order to meet our legal and regulatory requirements. These may include:

• Complying with the regulations set out by the Financial Conduct Authority and other regulators as required;
• Preventing financial crimes such as money laundering and fraud by passing your details to other relevant bodies such as the police and National Crime Agency where required.

We may also process your personal data for our own legitimate interests. Typically, these would be limited to:

• Analysing our business for trends and also research how we can improve our services to customers;
• Reviewing the work we have carried out for you to ensure we have met the regulations and quality standards;
• Ensuring we are able to exercise or defend legal challenges in the future.

Gloucester Mortgage Centre will use your data to monitor and assess our work to ensure we have provided a high standard of service and also met our legal and regulatory commitments.

How long we will store your data?

Gloucester Mortgage Centre will only keep your personal information as long as necessary. How long that is depends on the type of data and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.

Cookies

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Third party Links & use of your information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Can I see a copy of my personal data?

Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request.

Please note that we may need to verify your identity before providing the information.

What if my data is incorrect or incomplete?

You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below).

Please be aware that we need to maintain records of information as it was at the time of the advice or the transaction taking place.

Can I have my data erased?

If we have provided you with advice or processed a transaction on your behalf, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of our advice and transactions to meet our regulatory requirements and in case we need to exercise or defend legal claims in future.

Who is the Data Controller?

Name:         Michael McNulty

Address      Gloucester Mortgage Centre, Hazel Cottage Sandhurst Lane, GL2 9NP

Telephone 0333 011 2520

Email          mike@gloucestermortgagecentre.uk

If you’d like to make a complaint about how we have handled your personal data…

…please write in the first instance to The Data Protection Officer at the above address.

If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email through their website at: https://ico.org.uk/concerns/

Important Notes on Protecting your own Data

Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.

Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and also check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment, ensure you are satisfied the call is genuine, or else call the company back to check. Gloucester Mortgage Centre will not take responsibility if you transfer money to a fraudulent company or individual in error.